Send us a message
We aim to reply within two working days.
What helps us answer quickly
The email address on your Runflect account, and the date of the run if it is about a particular session. If something looked wrong on screen, tell us which screen and roughly when — that is usually enough to find it.
Please don’t send us any password, and we will never ask for one.
Things you can do without asking us
You can disconnect Strava from your Runflect settings at any time, which permanently deletes everything we hold that came from Strava. You can also revoke Runflect from Strava’s side, at your Strava app settings — either route works, and neither needs the other. Deleting your Runflect account removes everything, including what you wrote yourself.
Rather use your own mail client?
We are at support@runflect.com — the form and the inbox land in the same place. What we store, who can see it and how long we keep it is set out on the privacy and terms page.