Terms of service
These terms are the agreement between you and Runflectfor using the service. By creating an account you accept them. If you don’t, please don’t use it — and if something in here is the reason, we would like to know.
1. Who you are agreeing with
Runflect is a trading name of Chris Pickersgill, a sole trader based in England. Our address for service is [postal address — to be confirmed] and you can reach us at support@runflect.com.
2. Who can use it
You must be 18 or over. Runflect is not intended for under-18s and we do not knowingly provide it to them. Accounts are currently invite-only while the service is in beta.
The reason is coaching rather than paperwork, and it is worth being open about. Runflect lets a coach see where an athlete runs and gives the two of them a private channel to message in. That is fine between adults. For a young athlete it needs protections this product does not yet have — a parent in the loop, and limits on private adult-to-child contact. Until those exist, the honest answer is that Runflect is not built for under-18s.
3. Your account
Give us accurate details and keep your password to yourself. You are responsible for what happens under your account, so tell us promptly if you think someone else has got into it. One account per person; don’t share logins.
4. Runflect is not medical advice
This is the most important section on this page, so it is not buried.
Runflect describes your training. It estimates things like training load, a threshold pace and a threshold heart rate, and it labels sessions and splits with intensity names such as easy, threshold and VO2max. All of that is an estimate calculated from the data your watch recorded. It is not a medical opinion, a diagnosis, a training prescription, or advice about whether you personally should do anything.
Those estimates can be wrong, and we would rather say how than imply otherwise. They are derived from summary data rather than a laboratory test; a heart-rate strap that slips or a GPS trace through a city will produce figures that are simply incorrect; and an estimate of your threshold is inferred from your own recorded history, so it inherits whatever that history does and does not contain. Where we are unsure, the app says so — but a label shown confidently can still be wrong.
Do not use Runflect to decide whether it is safe for you to exercise. Training hard carries real risk. If you have a heart condition, are pregnant, are recovering from illness or injury, are on medication that affects your heart rate, or have any symptom that worries you — chest pain, unusual breathlessness, fainting — talk to a doctor or another qualified professional. Do that instead of reading a number here, not as well as. If something feels wrong while you are running, stop.
You are responsible for your own training decisions and for your own safety when you run.
5. Your data, and what you write
What we collect and what we do with it is in the privacy policy, which forms part of these terms.
What you write stays yours. Your notes, your ratings and your planned sessions belong to you. You grant us only the permission we need to run the service for you — to store that content, and to show it back to you and to any coach you have approved. We claim no ownership of it, we will not publish it, and we will not use it to advertise anything.
You are responsible for having the right to import any file you upload.
6. Connecting other services
You can connect Runflectto Strava. If you do, your use of Strava stays governed by Strava’s own terms and privacy policy, which are between you and them and which we cannot change. We read from Strava and never write to it.
Third-party services are provided as they come. Neither we nor any third-party provider whose data reaches Runflect — Strava included — gives any warranty of any kind about that data or that service, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement. If Strava changes its API, restricts what we may show you, goes down, or supplies data that is wrong, that is outside our control.
No third-party provider is liable to you for any indirect, incidental, special, consequential or punitive damages arising out of or connected with your use of Runflect, however caused and on any theory of liability. Nothing in these terms gives you any claim against a third-party provider that you would not otherwise have.
Runflect is not affiliated with, endorsed by or sponsored by Strava.
7. Coaching
An athlete invites a coach; a coach cannot request access. If you invite one, they can see what your approval covers and can write notes and planned sessions for you. Your approval runs out after 60 days unless you confirm it again, and you can end it outright at any time.
We are not party to the coaching relationship. Runflect is where the two of you work; it is not a coaching service, we do not select, vet, endorse or supervise any coach, and we are not responsible for the advice a coach gives you or for anything that happens between you. Section 4 applies to your coach’s guidance no less than to ours — they are the qualified person in that relationship, not us.
8. Using it properly
Don’t break into other people’s accounts or try to see data that isn’t yours. Don’t scrape the service, hammer it automatically, or try to get around its limits. Don’t upload anything malicious. Don’t use it to harass anyone — including, if you are a coach, an athlete. And don’t use it in a way that would put us in breach of an agreement with a third party such as Strava.
9. What it costs
Runflect is free today. If we introduce paid plans we will tell you what they cost and what they include before you are asked to pay for anything, and we will not start charging for something you already have without telling you first.
10. Availability, and beta
Runflectis in beta. It is provided “as is” and “as available”, we do not promise any level of uptime, and we may change, suspend or remove features. Features can be added and taken away while we work out what the product is. We will give you reasonable notice of a change that materially reduces what you get, where it is within our control to do so.
Keep your own copies of anything you cannot afford to lose. Strava data can be re-imported from Strava, but a session you imported from a file exists only here unless you still have the file.
11. Ending it
You can delete your account whenever you like, from your settings. It happens immediately and it is not recoverable — the privacy policy sets out exactly what goes.
We may suspend or close an account that breaches these terms, or where we have to in order to comply with the law or an agreement with a third party. Except where it would be unlawful or plainly unreasonable to do so, we will tell you why and give you a chance to put it right first.
12. Our liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. That carve-out comes first because it is the one that matters.
Subject to that: we are not liable for indirect or consequential loss, for lost profits, or for loss of data to the extent it results from you not keeping your own copy. Where we are liable, our total liability to you in any twelve-month period is limited to the greater of the amount you paid us in that period and £100.
If you are a consumer, you have statutory rights that these terms do not affect, and nothing here takes them away. If any part of this section is found unenforceable, the rest still applies.
13. Changes to these terms
We may update these terms. If a change materially affects your rights we will tell you by email before it takes effect, and the date at the top will change. Continuing to use Runflect after that means you accept the new version; if you would rather not, you can delete your account.
14. Law, and disputes
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere in the UK, you may bring proceedings in your own courts.
If something has gone wrong, please write to us first — support@runflect.com. Most things are fixable by a person reading the message.
15. Contact
support@runflect.com
Chris Pickersgill, [postal address — to be confirmed]